“Individual skills are corporate assets. In total, they represent a company’s intellectual wealth directly tied to the bottom line. Superior skills are the weapons needed in the struggle to achieve competitive advantage.”

 


All SkillsPlex® skills have definitions associated with them called glossaries. There are three types of glossaries:

1. Specific – a singular glossary that defines only that skill such as Java, System Design, Project Management and Interviewing.
2. Functional Generic - a common glossary shared by various skills such as Network Protocols applicable to skills like MAPI, FTP and LDAP, Concepts shared by various conceptual skills, and Best Practices applicable to various types of best practices.
3. Generic – a non-specific definition of the scale used for any skill.

IntelliSkill Glossaries are based on a scale from 0 to 5. This permits growth within a skill that provides continuous improvement without topping out early in a person’s development. The levels are:

Proficiency Level 0 – No knowledge of the skill.
Proficiency Level 1 – Training or Light Experience
Proficiency Level 2 – Basic Proficiency
Proficiency Level 3 – Functional Mastery
Proficiency Level 4 – Company Expert/Functional Leadership
Proficiency Level 5 – Industry Expert/Strategic Leadership

 

Electrical Theory

Knowledge of Electrical Theory especially in terms of the devices and systems for which there is direct responsibility.

Proficiency
Level

  1. Training or Light Experience: Has basic knowledge of electricity and the major equipment and techniques used in the generation, transmission and distribution of electricity. Has an awareness of the risks associated with electricity to protect individuals from injury.

  2. Basic Proficiency: Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of electrical theory in practical applications of moderate difficulty. Understands the sources and production of electricity. Has solid knowledge for use on the job of electrical terms and symbols, Ohm’s Law, alternating current, batteries, generators, motors, transformers and control mechanisms, including relays, fuses, and circuit breakers.

  3. Functional Mastery: Demonstrates a thorough understanding of electricity and is able to apply this knowledge in practical applications of a difficult nature. Understands the construction and operation of AC and DC generators and motors, transformers and circuit breakers. Able to apply Ohm’s Law and perform power calculations. Expert in identifying the risks associated from electricity in any situation. Possesses sufficient knowledge, training, and experience to be capable of successfully developing and delivering electrical solutions without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

  4. Organization Expert and/or Functional Leadership: Demonstrates the uppermost levels of expertise in applying knowledge of electricity in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently develops and delivers electrical solutions in a creative and imaginative manner while setting a standard for others.

  5. Industry Expert and/or Strategic Leadership: Is a recognized expert and authority on electrical theory. Occupies the position which is the last internal resource for support or direction. Expected, as a result of the position, to have the ultimate knowledge, control, influence, and/or jurisdiction in developing and delivering electrical solutions. Takes a lead role in developing best practices relating to electrical theory for the organization.
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Project Estimating
(Number 1 of 8 Core Project Management Skills)

Ability to approximate the time and costs involved in the delivery of project tasks.

Proficiency
Level

  1. Training or Light Experience: Establishes realistic time and cost estimates for a small, short term project. Demonstrates the ability to measure tasks and activities based on a work breakdown structure. Understands that time and costs are based on the skills of the project team and availability of other resources. Demonstrates the ability to integrate changes into estimates. Revises estimates on a regular basis and informs appropriate people regarding changes.

  2. Basic Proficiency: Estimates time and costs for medium-size projects, including contingencies and risks. Considers the costs of project management, quality assurance, training, salary changes, experience of staff and turnover in estimates. Clearly states, in writing, those assumptions upon which estimates are based. Re-estimates on a regular basis. Includes staff members in the estimating process. Demonstrates the ability to integrate changes into estimates without project disruption. Understands that an estimate is an educated appraisal and that premature precision is not necessarily required.

  3. Functional Mastery: Demonstrates ability to forecast complex and dependent resource costs for large, long term projects, including costs outside of immediate area of responsibility. Knowledgeable in estimating techniques. Addresses the effect of time periods on estimates, such as holidays, competing workloads due to requirements such as year end reporting, personal commitments, etc. Integrates the impact of risks and exposures on time and costs. Able to react quickly to changes due to lack of delivery of dependent tasks. Merges historical experiences into estimates, including the track records of project team members

  4. Organization Expert and/or Functional Leadership: Demonstrates ability to estimate tasks for large, complex projects requiring diverse functions and/or operations. Competently handles multiple projects simultaneously, continuously and accurately refining time and costs. Plays a lead role in estimating mission-critical projects.

  5. Industry Expert and/or Strategic Leadership: Widely regarded as an expert in project estimating, forecasting the time and costs for people, equipment and capital resources to meet mission-critical and difficult task and organizational demands on schedule and within budget for a broad portfolio of diverse projects.
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Best Practices

Best Practices refers to one or more sets of refined policies, procedures, processes, techniques, tools and methodologies that have been optimized for efficiency and effectiveness, and adopted within the organization.

Proficiency
Level

  1. Training or Light Experience: Has received training and/or has a solid understanding of the best practices required regarding processes, products, services and administration. Adheres to the established best practices, standards, procedures, guidelines and methodologies within the work area.

  2. Basic Proficiency: Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of best practices in practical applications of moderate difficulty. Is attentive to existing best practices, and may recommend improvements to existing best practices within the work area.

  3. Mastery: Demonstrates mastery of the best practices in practical applications of a difficult nature. Recommends improvements to best practices in area of specialty. Possesses sufficient knowledge, training, and experience to be capable of successfully following best practices without requiring support and instruction from others. Able to train and educate by setting the example, giving appropriate instruction, providing leadership, and generally raising the level of performance of others while on the job. Demonstrates an attentiveness and vigilance regarding violations of best practices, and takes appropriate action to remedy.

  4. Organizational Expert/Functional Leadership: Demonstrates the uppermost levels of expertise in applying best practices in challenging and complex situations. Often takes a role in establishing improvements in existing best practices and developing new ones for the company. May participate in advanced technology, engineering, or architecture areas which prepare best practices for use of new products and processes as they are brought into the company

  5. Industry Expert/Strategic Leadership: Is a recognized expert and authority in best practices. Establishes best practices for state-of-the-art processes and mission-critical procedures which require the highest level of expertise and knowledge. Occupies the position which is the last internal resource for support or direction regarding changes in best practices. Demonstrates industry knowledge of best practices in area of expertise and may take a role in helping to establish new industry standards.
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Business Analysis

Reviewing quantitative or conceptual problems and situations, and drawing appropriate and valid conclusions from data presented, sifting through data to determine the most significant elements. Identifying common elements and themes in situations and actions; recognizing cause and effect relationships.

Proficiency
Level

  1. Training or Light Experience: Demonstrates the ability to grasp and apply basic analysis concepts within the context of job assignments. Able to break a problem down into fundamental parts and arrive at reasonable conclusions. Understands how to synthesize information and develop concepts for basic analysis tasks. Can design simple screens and reports.

  2. Basic Proficiency: Capable of reducing quantitative and conceptual problems and situations to basic elements and parts, then classifying, evaluating, and drawing conclusions. Demonstrates the ability to sift through data to determine its most significant elements. Able to turn discrete data into meaningful and valuable information which contributes to the successful completion of job assignments. Clearly recognizes cause and effect relationships. Takes basic business concepts and turns them into meaningful requirements.

  3. Mastery: Demonstrates the ability to grasp and apply advanced analysis concepts to solving problems of a difficult nature. Designs screens and reports for advanced business systems. Can synthesize disparate and complex information, organizing it in a way which permits the development of effective and efficient databases and presentations. Displays soundness of decisions as reflected in results. Capable of identifying and verifying themes and patterns imbedded within quantitative data, in a set of user requirements, and/or in a problem situation; then drawing conclusions through rational judgment, and recommending solutions and approaches. Displays ingenuity and imagination in problem resolution. Able to eliminate subjective and emotional elements not critical to the problem when conducting analysis. Knows when a timely "guestimate" is preferable to more thorough analysis.

  4. Organizational Expert/Functional Leadership: Demonstrates the ability to reach sound decisions using insufficient data or best available information, in an ambiguous situation, under pressure, and/or quickly. Capable of recognizing obscure cause and effect relationships. Accurately integrates the impact of non-objective factors, such as behavior, when conducting analysis.

  5. Industry Expert/Strategic Leadership: Is recognized as an expert or authority in solving analytical problems regardless of technical area and often sought by senior management to take on assignments which are of a critical nature to the company.
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Consultative Skills

The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.

Proficiency
Level

  1. Training or Light Experience: Understands the basic role of consulting, both in terms of client relationships as well as staff interaction. Participated, as a member of a consulting team, in one or more of the basic consulting phases of problem definition, data gathering, analysis/ conclusion, and recommendation/ implementation.

  2. Basic Proficiency: Interacted directly with clients in problem definition through implementation. Shows a genuine appreciation for underlying business issues. Successfully bridges the gap between the business need and the consulting tasks through communication, professionalism, knowledge and service. Tactfully speaks up and takes a stand on controversial or new issues and approaches without conflict. Provided feedback to clients on status, problems and solutions. Demonstrated initiative and supportiveness in client/staff situations. Skillful at seeking out and finding all information that is relevant to a project.

  3. Mastery: Worked independently or led a team in a consulting situation. Identified and dealt effectively with client resistance through dialogue and feedback. Able to identify outstanding or unresolved issues, and develop and sell a strategy for handling them. Demonstrated confidence, resourcefulness and drive in meeting consulting objectives. Established the ability to influence clients through leadership, enthusiasm and effective communication. Able to draw conclusions and make recommendations from incomplete data. Experienced in client interviewing and in listening techniques. Comprehends client perspective and business need quickly. Willingly works to resolve conflicts, issues and differences of opinion.

  4. Organizational Expert/Functional Leadership: Able to influence others based on earned respect and experience. Effectively negotiates with others for resources, actions or buy-in to maximize win-win outcomes. Independently identified and negotiated work with clients which led to contracts. Acted diplomatically in sensitive client areas, effectively achieving results in less than ideal climates. Established client commitment and resources to meet client goals. Often a lead consultant in client engagements.

  5. Industry Expert/Strategic Leadership: Considered an expert consultant and demonstrates leadership in achieving tasks. Often brought into situations to resolve issues due to experience, knowledge, sensitivity and tact. Sought by clients and management alike for major, mission-critical consulting tasks.
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Help Desk Applications Support

Sufficient knowledge of the various applications used throughout the organization to be able to provide first level support and problem solving to users.

Proficiency
Level

  1. Training or Light Experience: Has training or on-the job experience in help desk operations in the support of mainframe, distributed and/or personal computer applications. Understands the basic concepts of the help desk call tracking system and demonstrates telephone communication skills.

  2. Basic Proficiency: Demonstrates fundamental competence in solving customer reported problems involving application availability. Able to use non-intuitive help desk tools (e.g., Library Reference System) to determine if problem is due to Mainframe, Personal Computer, Network, CICS Region or Application outage, ascertain application and file status and access information pertaining to authorized application development personnel.

  3. Mastery: Demonstrates ability to resolve problems of a difficult nature using documented work-around procedures. Demonstrates ability to use intuitive help desk tools (CaseBase Reasoning) to interpret various error conditions and/or reported symptoms, isolate problem, provide solution or escalate problem to appropriate support group.

  4. Organizational Expert/Functional Leadership: Demonstrates ability to resolve problems of a difficult nature which do not have documented work-around procedures by drawing on past experiences and training. Successfully works with customers and support groups to expedite problem resolution. Able to proceduralize newly developed problem resolutions for inclusion into help desk knowledge bases. Able to train and educate by setting the example, giving technical instruction, providing leadership and generally raising the level of performance of others while on the job.

  5. Industry Expert/Strategic Leadership: Performs call analysis to determine trends in application non-availability, recommends improvements and interfaces with appropriate support groups to effect changes/software updates in order to reduce and or eliminate problem calls. Demonstrates the upper most levels of expertise in applying this skill in a creative and imaginative manner in order to achieve results. Actively participates in outside professional organizations and forums.
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Visual Basic

An event-driven visual programming system from Microsoft Corporation for Microsoft Windows. VB is good for developing Windows interfaces, it invokes fragments of BASIC code when the user performs certain operations on graphical objects on-screen. It is widely used for in-house application program development and for prototyping. It can also be used to create ActiveX and COM components.

Proficiency
Level

  1. Training or Light Experience: Has training, direct exposure, light experience, or past experience working with Visual Basic. Can write simple programs, functions and procedures in Visual Basic. Has a general understanding of the Visual Basic Interactive Development Environment. Can create simple Graphical User Interfaces.

  2. Basic Proficiency: Possesses sufficient fundamental proficiency to successfully demonstrate Visual Basic programming in practical applications of moderate difficulty. Demonstrates the ability to create functions and sub procedures. Demonstrates an understanding of basic data types and operators in Visual Basic. Understands basic statements such as those involved in looping structures, conditional logic statements and simple database access. Utilizes methods, properties and events in applications.

  3. Mastery: Demonstrates mastery of Visual Basic programming in practical applications of a difficult nature. Posses sufficient knowledge , training, and experience to be capable of successfully delivering Visual Basic programs and modules without requiring support and supervision from others. Works with more advanced data types such as arrays and user defined types. Can create applications which require more difficult database access, using RDO, DAO or ODBC Direct technologies. Understands the various object models used in Visual Basic. Can create own classes with appropriate methods and properties. Can use Visual Basic’s debugging environment to speed development. Is able to readily create install procedures for applications.

  4. Organizational Expert/Functional Leadership: Demonstrates high proficiency in applying Visual Basic in challenging and complex situations. Often takes the lead role in pressurized situations when there is a need to achieve results. Consistently delivers Visual Basic applications in a creative manner while setting a standard for others. Knowledgeable in Object Oriented features of Visual Basic, able to use Visual Basic to create native Windows, internet or intranet applications using ActiveX or VB Script technologies.

  5. Industry Expert/Strategic Leadership: Is a recognized expert and authority in Visual Basic programming. Occupies the position which is the last internal resource for support or direction. Often works on mission-critical and large scale systems using the most advanced commands and Object Oriented techniques. Mastered idiosyncratic aspects of the Visual Basic environment. Expert in advanced optimization and debugging techniques.
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